Support Triage Agent
Classifies tickets, detects urgency, drafts summaries, and routes work to the right queue.
Book AI auditWhat this agent does
Classifies tickets, detects urgency, drafts summaries, and routes work to the right queue.
Who it is for
- Teams handling repeated support work
- Managers who need clearer workflow visibility
- Operators who want automation with review controls
- Businesses connecting CRM, support, finance, documents, and internal tools
Inputs
- CRM records
- Emails or tickets
- Approved documents
- Forms and workflow events
Actions
- Intent detection
- Priority flags
- Team routing
Tools it connects
HubSpot
Connect HubSpot into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View details IntegrationSalesforce
Connect Salesforce into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View details IntegrationPipedrive
Connect Pipedrive into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View details IntegrationGoogle Workspace
Connect Google Workspace into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View details IntegrationMicrosoft 365
Connect Microsoft 365 into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View details IntegrationSlack
Connect Slack into practical AI automation workflows with clear triggers, approvals, logging, and monitoring.
View detailsHuman approval rules
- Require human approval before external messages are sent.
- Route low-confidence outputs to a reviewer.
- Log every system update and escalation.
- Keep delete, publish, and payment actions behind explicit approval.
Customisation options
- Prompt and policy tuning
- Approved tool access
- Data source and permission rules
- Escalation and fallback paths
- Reporting and monitoring views
Example workflows
- Support Triage Agent intake and classification
- Support Triage Agent summary with owner assignment
- Support Triage Agent update routed into the right system
- Support Triage Agent exception flagged for human review
Setup process
Scope
Define the agent job, boundaries, inputs, and outputs.
Connect
Wire approved tools, data sources, and integration points.
Configure
Tune prompts, permissions, approval rules, and escalation paths.
Validate
Test with real examples and failure cases.
Launch
Deploy with monitoring, documentation, and handover.
Common questions
How quickly can Support Triage Agent be implemented?
Most first workflows start with an audit, then move into a scoped build sprint once data, approvals, and tool access are clear.
Can humans approve sensitive actions?
Yes. TigerNellyOS can design approval gates before messages are sent, records are changed, files are processed, or decisions are escalated.
Can this connect to existing tools?
Yes. The implementation is designed around your current tools, APIs, documents, CRMs, support systems, and collaboration platforms.
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